Maintenance & tickets
A ticketing system that opens the gate for the plumber.
Every property platform has a maintenance module. DwellPort's is wired to the gate. When a resident files a ticket and the property manager dispatches a vendor, the contractor gets a gate pass automatically — valid only for the ticket's scheduled window, only for the vehicles registered to that vendor, only for the gate(s) relevant to the unit.
Intake
- Tenant portal filing with photo + video evidence
- Phone-call intake by property manager
- Email-to-ticket with auto-categorization
- Recurring preventive-maintenance tickets (HVAC every 6 months, smoke detectors annually)
- Emergency escalation path for after-hours water / fire / security
Routing & dispatch
- Auto-route by category to your preferred vendor list
- Multi-bid for tickets above a budget threshold
- Owner approval workflow with one-click approve / decline
- Vendor accepts via SMS or vendor portal
- ETA and live status for the resident
SLA & tracking
- Per-category SLA timers (emergency / urgent / standard)
- State-law-aware repair deadlines (e.g., CA habitability rules)
- Auto-reminders to vendor on near-breach
- Escalation to owner on breach
- Resident kept informed automatically
Gate & access integration
- Contractor pass generated when ticket is dispatched
- Pass valid only for the scheduled window
- Pass auto-revoked when the work order closes
- Resident notified the contractor has arrived
- Inspection photo capture supports the closeout
Get started
Open the gate. Run the building. From one platform.
Demo in 30 minutes. Migration from Buildium, AppFolio, or Yardi included.