Last updated: May 2026

Plain-English summary

Use DwellPort to manage residential property and run your gate. Don't use it for unlawful surveillance, discrimination, or fraud. Comply with state ALPR retention rules. Pay your invoice on time. Free pilot tier is best-effort. Paid tiers come with the SLAs in your order form.

1. Acceptance

By creating an account or using the service, you agree to these terms. If you're agreeing on behalf of an organisation, you represent that you have authority to do so.

2. The service

DwellPort provides software for residential property management, accounting, maintenance ticketing, tenant and owner portals, smart access (ALPR), and visitor management. The service is documented at docs.dwellport.com.

3. Acceptable use

• No use for housing discrimination prohibited by Fair Housing law.
• No use of ALPR to track individuals beyond the property-access purpose stated to residents.
• No facial recognition. (We don't ship it; you can't enable it.)
• No reselling the service or hosting it for third parties.
• No bypassing rate limits or attempting to access tenants other than your own.

4. Fees

Subscription fees are as published at /pricing. Per-unit pricing applies to active units in your portfolio measured monthly. Payment-processing fees are pass-through at the rates published. Annual contracts auto-renew unless either party gives 30 days' written notice.

5. Property manager responsibilities

You are responsible for: lawful collection of resident PII, lease terms compliant with state and federal law, ALPR resident notice (we provide template language), and compliance with your state's broker / trust accounting rules.

6. Data & privacy

Your data is yours. Our processing of it is described in the privacy notice and the DPA.

7. Warranty disclaimer

Beyond any SLAs in your order form, the service is provided "as is" without warranties of any kind to the maximum extent permitted by law. ANPR match accuracy is not guaranteed; we recommend a fallback (intercom, guard, or resident phone unlock) for any access-critical workflow.

8. Liability

Our aggregate liability for any claim under these terms is capped at fees paid in the 12 months preceding the claim. Neither party is liable for indirect or consequential damages.

9. Termination

Either party may terminate for material uncured breach. On termination, you can export your data for 30 days; after that, we delete it (subject to legal retention).

10. Governing law

These terms are governed by the laws of the State of Delaware, USA, except where local consumer-protection law overrides.

11. Changes

We may update these terms. Material changes are notified by email at least 30 days in advance.